Shipping & Returns
Shipping Policy
Y2K LaisVai strives to make your shopping experience enjoyable and efficient. Orders are typically processed within 1 business day, excluding weekends and holidays. Shipping rates are calculated during checkout, and delivery estimates will be provided upon order confirmation. Presently, we only ship within Australia, United States..... . Once your order is dispatched, you'll receive a confirmation email containing tracking details. For lost or stolen packages, please contact the shipping carrier directly. Any customs, duties, or taxes are the responsibility of the customer. If your items arrive damaged during transit, promptly file a claim with the shipping carrier. Should you have any inquiries about our shipping policy, feel free to reach out to us at info.laisvai@gmail.com.
Return & Exchange Policy
At Y2K LaisVai, we prioritise your satisfaction. All sales are final, and we do not accept returns or exchanges unless the item you received is defective. If you encounter a defective product, reach out to us at info.laisvai@gmail.com with details and photos of the product showcasing the defect. We will promptly address the issue by providing a replacement or issuing a refund for the damaged item. Please inspect your order carefully before completing your purchase, as cancellations or modifications are not possible once an order is placed. For any questions or concerns, feel free to contact our customer support team at info.laisvai@gmail.com. Keep an eye on our policies, as Y2K LaisVai reserves the right to update them without prior notice. Thank you for choosing Y2K LaisVai!