Store Policy

At Laisvai, our priority is to offer high-quality handbags that meet your style needs and exceed your expectations. You can reach us at info@laisvai.com for any queries or assistance you may need. Our dedicated customer care team is here to help you with product information, order status updates, return requests, and any other support you may require. We strive to respond to all inquiries promptly and provide personalized assistance to address your needs.

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FINAL SALE POLICY

Items purchased on sale are final sale and cannot be returned or exchanged. Please choose carefully before purchasing discounted products.

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PRE-ORDER POLICY

• All pre-orders must be paid in full at the time of order. This secures your item and ensures you are among the first to receive it once it is available.

• The estimated shipping date for pre-ordered items is provided in the product description. Please note that this is an estimate and may be subject to change.

• We will keep you updated on the status of your pre-order. You will receive email notifications regarding any changes to the estimated shipping date.

• Our standard return policy applies to all pre-ordered items.

• If you need to update your shipping address or make other changes to your order, please contact us at info@laisvai.com as soon as possible. Changes can only be made before the item has shipped.

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By placing a pre-order, you agree to the terms outlined in this Pre-Order Policy.

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AUSTRALIAN CONSUMER LAW

Your purchase of goods will be subject to certain laws including the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the goods must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for, and that the goods will correspond with any relevant description. Nothing in these Terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.

 

PRICE

Like many retailers, we reduce prices of products periodically. If you purchase a product before it is reduced, we are not obliged to honour the newly reduced sale price for you, and nor are we required to price match a product you may see cheaper elsewhere.

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The price with respect to any products is specified on the Website (“Price”). The Price is exclusive of any delivery fees.

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Where a delivery address within Australia has been nominated, the Price includes Australian GST.  Generally, Australian GST is not applicable where a delivery address outside Australia has been nominated, though additional taxes may be payable by you as levied by authorities in the country of delivery upon importation to that country. If products are over the relevant country’s threshold and customs entry is required, there will also be an additional administration charge from our shipping partners for handling the customs clearance. We do not cover import liabilities that may be applied by the government of the destination country.  We will not accept responsibility for customs delays, duties or taxes that may apply in the destination country.

Where products are sold in the United States or other countries, applicable sales tax may apply and will be in addition to the quoted Price.

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Any currency conversion fees or rates used to determine the amount you pay for the products is determined by your credit card provider. We are not liable for any difference between the Price quoted on the Website and the actual amount charged to you for the products as determined by the fees and conversion rate used by your credit card provider.

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In paying or attempting to pay for the products, you agree that you have not engaged in any fraudulent conduct or contravened any law.

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Where applicable, we will issue you with an Australian tax invoice once payment in respect of the Order has been processed.

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While we take all reasonable precautions with respect to encrypting and securing your payments to us, we cannot guarantee the security of any transaction.

 

PRICING ERRORS

We reserve the right to amend any pricing errors displayed whether due to human error, computer malfunction, or otherwise.

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Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.

 

CANCELLATION OF ORDERS

Please carefully check that your Order (including delivery address) is accurate before you submit it as unless otherwise provided for under these Terms, no cancellations or changes will be accepted. This also applies to pre-orders, unless, in our discretion, we allow such cancellation of pre-orders (in which case the timeframe to cancel will be short).

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DISCLAIMERS

All features, specifications, products, prices of products and services, discounts, promotions and offers described on our Services are subject to change at any time, and we reserve the right to make changes to them without notice to you. We reserve the right, without prior notice, to limit the order quantity on any product and/or refuse service to any customer. We have made every effort to display as accurately as possible the colors of our products that appear on the Web site; however, the actual color you will see will depend on many factors, including your computer, and we cannot guarantee that your computer will accurately display our colors. Products are available while supplies last. All prices and products advertised are subject to change. All prices displayed on the Services are quoted in AU dollars.